As of March 13th, 2020.
At this time, we are honoring and accepting all future bookings, and providing virtual bookings at present and in the near future.
To our most valued families,
We wanted to inform you that we have been closely monitoring the rapidly changing situation regarding the COVID-19 virus and how the most recent mandates are affecting parties and events. At this time, we have been notified that schools are closing. However, we fully intend to take the safety of our clients and our performers seriously.
FOR ALL BOOKINGS CONFIRMED PRIOR TO MARCH 29TH, 2020: In the event that a birthday party or character visit needs to be rescheduled, we will be extending the rescheduling date allowance for up to SIX MONTHS after the original scheduled date (instead of 30 days, as per our usual policy), and waiving all rescheduling fees. As a reminder, deposit payments are non-refundable (Party package or character cannot be changed), but the deposit payment may be applied toward rescheduling your party/visit. For any parties/visit that need to be rescheduled, we will be doing our absolute best to work with our performers' schedules and will prioritize finding you a new date on our calendar over taking new bookings.
FOR ALL BOOKINGS AT PRESENT AND IN THE NEAR FUTURE: We highly recommend, to revise the party, to just the birthday celebrant and immediate family and your chosen character, or to make new bookings with this in mind if your event will be in the next several weeks. This will absolutely not be an issue on our end, and you can update us via call or text if you choose to revise your current booking to reflect this. We are also, offering virtual interactions, creating positive social interactions in real time, please call us for more information about this wonderful option.
FOR ALL SPA SERVICES AT THE PRINCESS MANOR: We are currently closed and We will offer all spa services by appointment, allowing only one reservation at a time, for a private and controlled environment once we are allowed. We are offering unique virtual options in real time with any of our Storybook. Superhero and or Princess friends.
We ask for the safety of our performers & party hostesses, if any of your guest have a significant cough, cold and particularly a fever and/or have recently traveled outside the US or have been exposed to someone potentially infected with the Coronavirus, please contact them and advise them to stay home. If you, or anyone in your home, have any significant symptoms please consider rescheduling the visit/party.
As always, we will only allow healthy performers and party hostesses to work. Our performers and party hostesses are instructed to wash hands between each party/event - and may have to take a short break too sanitize between interactions. Additionally, for at home visits we are asking guests to sanitize/wash their hands before our characters come to a party. After each party at The princess Manor we clean and sanitize everything. We will continue to do so, and have ramped up cleaning efforts, with dedication to cleaning key areas throughout the party.
Thank you so much for your immense kindness and understanding working with us at this time; this is an unprecedented occurrence, and we are doing our absolute best to keep our doors open and update all as quickly and efficiently as possible, while ensuring we can still honor important celebrations to the best of our abilities. We appreciate you all so very much, and hope this time-frame will be short as possible.
Once Upon A Tea Party, LLC & The Princess Manor