We conduct all bookings and responses to inquiries VIA Email, Phone or Text conversations. You may email us directly at firstname.lastname@example.org, or use our submission form for all inquiries(click the "Inquiry Form" button at the top of our page to use our form) for a free quote/checking on availability. This makes it easiest for everyone to keep a record of communication for fast reference and review so that we can ensure you have the best experience possible!
Please note - Princess, Superheroes, and Storybook Character parties usually book several weeks in advance, especially for Saturdays. We are happy to check on availability for last minute requests - just ask! However, you may be subject to a last Minute booking Fee if your request is less than 7 days prior to requested date.
As we are frequently out and about making magic happen and are a small business, kindly give us up to 1 to 2 business days (24-48 business hours) to respond to emails, booking requests, and or voicemail. We do respond as quickly as possible every time!
PLEASE NOTE FOR ALL BOOKINGS: Pay in full at time of booking. 50% of payment is NON-REFUNDABLE should you need to cancel.
Please Note- All Princess, Storybook Characters, and Superheroes that are booked must stay a minimum time of what the travel time is. Example: If it takes us 1 hour 30 min to travel to your party destination then the performer must stay for the duration of 1 hour and 30 min visit.
After Booking Tips:
After confirming availability with us, you'll receive a link to our reservation/retainer form by either email or text. After submitting the reservation you will be directed to Paypal to pay the retainer. You are not required to be a PayPal member to use our secure invoicing system - you may also use a credit card of your choice to pay the deposit through Paypal. For your security, we do not accept any payments over the phone or Email. After receiving your reservation/retainer your visit is scheduled and on our booking calendar.
As a courtesy, we are happy to provide the 24-hour time slot hold to allow time to arrange the reservation/retainer payment/completion of form. Please do not take advantage of our time slot policy if not moving forward with booking, as our performers are specifically cast for each event (and this also prevents other families and clients from booking our services).
Bookings within 1 week of an event do require an immediate deposit. All unpaid reservations will be canceled immediately following the due date/time. *last min reservations may be subject to a late booking fee.
50% PAYMENTS ARE NON-REFUNDABLE. This is due to the preparation time we need to personalize each booking and your paperwork. If there is an emergency cancellation on your behalf, you may use your paid deposit as a credit toward re-booking your event up to 1 month after your originally scheduled date.
You may refer to your reservation terms and agreements for further details regarding our cancellation policy and other information pertaining to your event.
The balance payment for the performance is due between 1-2 weeks prior to your scheduled event, via our secure online invoicing system. Our apologies, but we do not accept personal checks or day of payments. On the final bill, you will be charged in addition to Package Price, NYS tax, and possible travel fee, if your party location is outside of 10 Mile Radius. For further details regarding our fees please review our Policy page.
Various details impact final pricing for nearly all packages and appearances, so please contact us for an exact quote and to check on availability.
Important: we do receive hundreds of emails per week. If we have not responded to your request within 1-2 business days, kindly send us a FOLLOW-UP MESSAGE or you may CALL or TEXT 888-492-4415 (on rare occasions, some emails get lost in cyberspace and an email is not received!)!